How to evaluate support pricing

  1. Tip 01

    Look beyond the rate

    Total cost includes onboarding, churn replacement and time to productivity, not just billable hours.

  2. Tip 02

    Demand outcome KPIs

    Tie pricing to CSAT, FCR and resolution time. Headcount is an input, not a result.

  3. Tip 03

    Test the launch speed

    Anything over 30 days means you'll burn budget before agents are productive in your stack.

Trusted by 200+ teams

4.9★ avg. rating · 98% retention

Plans that scale with you.

Simple, transparent pricing for teams of all sizes, built on performance, not overhead. No setup fees, no inflated rates, no surprises.

30 days

Time to live

How Your Support System Evolves

A seamless progression of operational maturity.

01

Starter

Stabilize response times and build structure

02

Growth

Scale operations and improve efficiency

03

Professional

Optimize performance and expand globally

04

Enterprise

Engineer a fully customized support ecosystem

Choose your plan

Four plans, sized for your stage.

Every plan is custom-priced based on team size, coverage hours and operational needs. These tiers are the starting blueprints.

Up to 4 agents

Starter

Foundational structured operations for early stage teams.

Custom setup

  • Up to 4 dedicated support agents
  • Omnichannel support
  • Business hours (8 hrs/day · 5 days)
  • Standard onboarding & training
  • Basic monthly performance report
Up to 20 agents

Growth

Flexible operations for scaling support volume.

Custom setup

  • Up to 20 dedicated support agents
  • Omnichannel support
  • Extended hours (12 hrs/day)
  • Dedicated team lead
  • Advanced weekly reporting

Most popular

Up to 90 agents

Professional

Comprehensive systems for market leaders.

Custom setup

  • Up to 90 dedicated support agents
  • Omnichannel support (incl. social)
  • 24/5 global coverage (Monday to Saturday)
  • Dedicated account manager
  • Real time dashboard access
Custom scale

Enterprise

Custom built infrastructure for large scale operations.

Custom setup

  • Custom support infrastructure
  • Fully tailored service package
  • 24/7 coverage
  • Multilingual agent deployment
  • Quarterly executive strategy reviews

Available Add Ons

Extend any custom plan with dedicated operational modules designed for scale.

24/7 Weekend Coverage

Extend your support hours to full weekend coverage.

Multilingual Agents

Deploy multilingual support teams to serve global customers seamlessly.

Dedicated QA Specialist

Dedicated quality assurance layer to maintain consistency and brand standards.

Social Media Moderation

Protect brand reputation with proactive social channel management.

Pricing FAQ

Uncomplicated answers to complex operations.

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Companies outsource customer service to rapidly scale operations without the friction of hiring, training, and housing an internal team. It allows organizations to convert fixed overhead costs into flexible operational expenses, tap into specialized global talent pools, and extend support hours to 24/7 coverage, all while allowing their core team to focus tightly on product growth and primary business objectives.

The cost depends entirely on the scale, complexity, and specific requirements of your operations. Because we offer custom pricing per agent, you only pay for the exact infrastructure you need. A small team needing standard business hours will have a fundamentally different profile than an enterprise requiring 90+ agents with 24/7 multilingual coverage. We build a pricing structure tailored explicitly to your volume and needs.

The primary benefits are elasticity and unparalleled cost efficiency. You gain immediate access to fully trained, enterprise grade talent, zero HR friction, drastically reduced operational overhead, and the ability to scale your team up or down based on seasonal volume. Furthermore, you benefit from our robust QA processes, established management hierarchies, and advanced reporting systems without having to build them from scratch.

We treat your data with the highest level of enterprise security. Our agents sign NDAs, operate within highly secure, managed environments (VPNs, strict network protocols), and follow strict role based access controls. Your customers' data never leaves your secure platforms. Our agents simply log securely into your existing stack.

Still have questions?

Let's design the right plan for you.

A 30-minute call to walk through team structure, channel plan and a tailored cost model. No commitment.

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