Terms of service.

By engaging with CalledOutSupport or executing an Order Form / Statement of Work (SOW), the Client agrees to be bound unconditionally by these Terms. Ongoing use of our platform constitutes a continuous acceptance of these Terms, including any modifications updated on this page.

If you do not agree with any provision outlined herein, you must immediately cease all access to the Services.

Platform

The digital portals, proprietary tools, and interconnected services provided by CalledOutSupport.

Client

The entity or individual engaging CalledOutSupport for outsourced talent or operational administration.

Service Fee

All financial compensations owed by the Client to CalledOutSupport in exchange for the Deliverables, as stipulated in the formal Order Form.

Deliverables

The specific outcomes, continuous support workflows, reporting, or remote talent integrations designated within the executed Service Level Agreement (SLA).

CalledOutSupport grants the Client a limited, nonexclusive, nontransferable, and revocable license to access our administrative Platform solely for monitoring operations, managing billing, and overseeing Remote Agents assigned to your account.

In consideration for the Deliverables provided, the Client shall pay CalledOutSupport the mutually agreed Service Fees. Unless otherwise noted in a dedicated MSA, invoices are generated automatically at the start of the billing cycle and are due immediately upon receipt.

CalledOutSupport reserves the unequivocal right to suspend active Deliverables or throttle access to assigned Remote Agents if an invoice remains delinquent past the agreed cure period. Any applicable taxes originating from the transaction shall be borne exclusively by the Client.

CalledOutSupport is responsible for provisioning elite talent, hardware vetting, managing HR compliance, and facilitating performance environments to achieve the agreed Deliverables. It is the mutual responsibility of the Client to supply the requisite access to internal tools (such as Zendesk, Intercom, or Salesforce) and clear operational guidelines and SOPs necessary for the successful execution of those Deliverables.

We do not guarantee specific commercial outcomes (for example, guaranteed revenue increases), but rather commit to maintaining the stringent operational Service Level Agreements (SLAs) regarding response times, coverage, and quality assurance.

During the scope of our engagement, both parties may exchange sensitive business information. "Confidential Information" encompasses trade secrets, customer databases, technical architectures, pricing schemas, and unreleased business strategies.

Both CalledOutSupport and the Client mutually agree to maintain strict confidence and never disclose, reproduce, or leverage Confidential Information outside the immediate scope necessary to execute the Deliverables.

The Client retains all rights, titles, and interests in any intellectual property provided to CalledOutSupport to execute the Deliverables. Correspondingly, CalledOutSupport retains absolute rights to its proprietary operational workflows, Platforms, administrative software, and generalized training paradigms utilized internally.

Any original content or materials (responses, documentation) specifically generated by our Remote Agents exclusively for the Client in the fulfillment of their duties shall become the intellectual property of the Client upon the full payment of the requisite Service Fees.

Either party retains the right to terminate the relationship per the timeline specified in their active Service Agreement (typically requiring a 30-day written notice).

If you have questions regarding these Terms, obligations of Service Fees, or parameters concerning Platform usage, our legal team is available to provide absolute clarity.